Dear 12VolTronics customers,
Due to the current health climate regarding the COVID-19 viral outbreak, we at 12VolTronics will be doing our best to maintain our warehouse operations and to continue processing orders in a limited capacity; however, our warehouse is located in an area that is subject to Shelter-in-Place restrictions beginning Thursday, March 26th, 2020 until further notice.
With these restrictions in place, we will be greatly reducing our warehouse capacity, both in terms of staff and hours in the physical warehouse. Because of this, here is what you can expect:
- Warehouse staff and hours are at minimal capacity, with two 2-hour shifts during weekdays and 2 employees to process shipping; this may change based on local governance and changes in the health climate
- The 12voltronics phones will be unavailable due to limited staff; email is the best way to contact us right now, since we can answer on the go: 12voltronics@gmail.com
- Auctions may be limited or unavailable as we adjust the workload for the available staff
- Regular inventory is subject to stock count discrepancies, due to limited access to the inventory management software we use; although we don’t expect this to be a common issue, please be advised that regular orders may be placed on hold for backorders temporarily
- Shipping may be delayed; while we fully intend to continue processing order shipments until further notice, reduced staff requires us to redistribute the shipping process based on warehouse availability
We will continue to monitor the situation and local authority notices to keep you informed. As always, if you have questions, please feel free to email us at:
12voltronics@gmail.com
Our operations and availability are subject to changes or adjustment without notice, based on local authority in response to the health climate. We sincerely apologize for any inconvenience and humbly thank you for your patience as we take precautionary steps in reaction to COVID-19.
We wish you the best of health and safety,
-12VolTronics Team
